I have been so much happier with life at Bluff Ridge since Nichole has started working here. She is attentive, responsive, and incredibly easy to work with. I appreciate Nichole even more since I notice a huge contrast between her and the previous property managers and maintenance crew. Nichole and the latest maintenance crew, together, have made me feel better about living at Bluff Ridge. Their demeanor, their friendliness, and their effective communication make a huge difference in how living here feels. They’ve been incredibly welcoming to my mother, who has also moved into the property as of a month ago.

As a result, I finally feel safer and more welcomed. I feel less like my privacy will be invaded or that my wishes will be dismissed. For example, I’m one of the residents who asks that guests either remove their shoes at the door (or put on the little shoe covers). I never used to have that respected, but the current crew is so incredibly accommodating with details like that. I am now more likely to invite more people to consider living at Bluff Ridge. Thank you to Nichole, as well as thank you to Andy and the rest of the maintenance crew.

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Just wanted to let you know the maintenance guy, Ben, was AMAZING! He was professional very friendly and knowledgeable and a pleasure to have over to work on the sink leaking issue, Please give him our thanks! Thank you to Nichole and Ben. – Matthew S.

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Nicole,

You are very professional, and you always respond to my emails, texts, and calls right away. I really love the apartment and I am very happy to pick a place with great management, always happy to help.

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My fiancee and I have thoroughly enjoyed our time here and would have happily continued our stay here had a career opportunity elsewhere not come along. The apartments are located in a quiet and safe neighborhood, and they are relatively close to downtown Whitewater. The new manager is highly responsive and personable. Whenever a maintenance issue arises, the staff takes care of it promptly. The units seem to have very good sound dampening. We lived above a family of four and have never had any issues with noise whatsoever. Bluff Ridge is a great place for the price, and we highly recommend it if you’re looking for a place in Whitewater. – Steven S

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… thanks for maintaining a very nice apartment complex in Whitewater! – Michael F.

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I’m Michael M. and moved my in-laws into the Vineyards Apartments in May 2021.  This was a tough move considering they lived in the farm house next to the Cambridge water tower for the last 45 years.  The purpose of this long overdue note is to share with you what a great experience they/we had with the move and the many subsequent requests of your staff.

Your manager John, along with Jace, Joel (the great American now serving our country), and most recently, John #2 have provided an amazing client experience for my elderly in-laws along with my wife and me over the last year.  We had many requests of your team to get the place “just right” as fast as possible since my wife and I were helping with the move while going back and forth from our home in Atlanta, GA.  The team responded promptly and with a great attitude even though they were slammed with so many other renter requests.  From stopping in the middle of mowing the lawns to spray for wasps (you should’ve seen them run so fast!), fixing the microwave light bulbs, fresh painting, carpet cleaning, and even replacing a faulty celling fan for my mother in-law in short order, they exceeded our expectations (and continue to do so!).  And what makes this so impressive was that they got this all done so quickly during the pandemic.  My father in-law is in his mid-80s and drives a big minivan and when we noticed he was having challenges parking in his assigned underground (tight) spot, the office was extremely helpful in allowing him to also rent the adjacent space which boosted his confidence and was greatly appreciated by the entire family since my mother in-law does not drive.  These are just a few of the examples of our experience over the last year which made it an easy decision for my in-laws to renew their lease.

I’ve been in investment banking for my entire career and have worked with some of the largest and most successful companies around the world.  One thing they have in common is a strong culture and highly effective executive leadership driving the right employee behaviors.  When I offered the “guys” a cold beer one hot afternoon , they responded in unison and without hesitation that it wasn’t allowed on property.  That’s a strong corporate culture in action.  My hat is off to you, Dave, for building a high performing team and executing your strategy so well.   I wish you continued success and look forward to bumping into you again when you’re on property.

Thank you and the team for all you do for us and please share our appreciation with them.

Kind regards,

Michael M

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I just wanted to reach out to you since it’s been a few months since we moved into our unit at the Bluff Ridge Apartments in Whitewater, WI.

Today, Nichole contacted both my husband and myself to let us know that UPS/FedEx had left our packages in the rain (literally left outside the covered area and were 100% in the elements).  This is not a property issue but a shipper issue.  Nichole noticed the packages were getting wet and contacted us immediately to let us know.  She offered to place the items in our garage to prevent damage to the items and we were so grateful.  While this might seem like a small gesture, it is in direct contrast to our previous experiences at “luxury” apartment complexes and it makes us feel so happy to be living at Bluff Ridge!  Nichole is so attentive and observant to the needs of the community and is a genuine friend to the tenants!

For example, at our last apartment in SC, they utilized a package locker system.  The electronic access system for the locker was down all the time.  They had one key we could retrieve from the office during office hours (9-5 M-F, 10-2 Sa) to retrieve packages.  We (at the time) worked from 6:30am – 5:00pm, Monday – Saturday with a one-hour commute on each end of our work hours.  We were NEVER home during the office hours.  They would make no concessions to drop off packages at our door (with us assuming the risk for doing so) and would then threaten to return our packages when we couldn’t get there in what they considered a timely manner (1-3 days).  I had to miss several hours of work on multiple occasions to pick up our packages during their office hours due to the faulty system. We were also told that it was up to us to complain to their vendor for the issues we were experiencing.  Meanwhile, the vendor would not speak to us because we were not the customer, the complex was.

We are often shocked (in a good way!) by the level of service we get at Bluff Ridge as no previous complex has been so tenant centric.

Nichole is an absolute GEM and we are so happy to have her as our property manager!

Best Regards,

Dan and Laura T

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Nichole the office manager is AWESOME! She goes over and above what her job requires.  My garbage disposal wasn’t working.  Nichole on her own time replaced it for me herself!  She goes the extra mile for everyone from tenants to employees.  Kudos to Nichole.

Janet P.

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Thank you all for assisting me in making this move possible.  I look forward to many more years of living in Georgetown Square.  By far living here has been the most pleasant experience I have had in all of my years of renting.

LeRoy D

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I just wanted to thank your staff for what a great job they have been doing keeping the parking lot and sidewalks clear of snow.  I have seen them working hard and I appreciate it.

Amy N

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We just recently moved into the Bluff Ridge Apartments in Whitewater, WI. We relocated from North Augusta, SC due to a work transfer.  Nichole, our Property Manager, has been phenomenal from teh first phone call we made inquiring about the property. She was responsive through every step of the lease and move-in process ensuring all our questions were answered quickly and we felt comfortable enough to rent the unit sight unseen. We have strictly rented in “Luxury” apartment communities since 2013 (Delaware, Louisiana, South Carolina) as we travel for work.  We liked that the properties were new and had lots of amenities.  What we experienced was very standoffish personnel who disregarded any concerns we had and a property that looked beautiful to begin with but was not maintained anywhere near that level throughout our 2-3 year leases.

We are so happy with our spacious, remodeled unit in an older but well maintained and managed community with responsive and friendly personnel.  We wanted to take a few minutes to compliment Nichole and her team as we have never experienced this level of service at our previous rentals. We take pride in treating our rentals as our home and it’s so nice to be in community that makes us feel at home too!   It may be colder in Wisconsin but we definitely got a warm welcome when we arrived!

A big thank you to Nichole and the Decker Properties teams.

Dan and Laura

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Nichole is one of the hardest-working landlords I have had the pleasure of working with during my history of renting apartments. She is absolutely amazing! On my move-in date, she noticed that my garage door opener wasn’t working, and she immediately went to work trying to fix it herself. When unsuccessful with fixing it independently, she was quick to have maintenance stop by to check it out. Upon turning in my “check in” sheet, she was prompt with reading my comments and was willing to come check out my apartment and the observed damages/flaws to make sure it was considered “wear and tear” and ensure no quick fixes needed to be made. She answers phone calls/texts, voicemails, and emails in a timely manner. She is very professional. And she goes above and beyond for the tenants here at Bluff Ridge Apartments. This has been a great experience thus far. You are lucky to have Nichole as an employee!! Thank you so much.

Alyssa P.

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Kate,
Thank you, thank you, thank you!
I will recommend those apartments to anyone who asks, as the management team is fantastic. I can’t say enough good things.
It was a pleasure staying at Park Ridge.
Good luck to you with all the updates. You are really turning the place around.

Jeff S.

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I thank God for your understanding Kate. You are really amazing and have the heart for doing what you do. You are the perfect person for the “people job” that you have. ! I do love my apartment I love it here! I love all of you! I love the management here. You are so nice and considerate and you really do care about people’s happiness I can tell that.

Linda M.

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I enjoyed looking around the outside of the building and interior halls of 1384 Sunnyridge this morning. The building looks much more welcoming. I’m glad you replaced the entrance door handles, too. The painter did a great job on the interior hallways. And covering the sidewalk holes due to mud jacking worked well. The lawn looks neat and healthy and the entire public part of the interior of the building is clean and tidy. Great job, Dave!

Kristi D.

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I’ve enjoyed my stay here in Fond du Lac. I loved my apartment but am moving to Milwaukee to be closer to my kids. I did want to say how very much I appreciated the care and consideration that Peggy and Jim always treated me with. I always had my calls answered and my concerns taken care of. They both do excellent work and I enjoyed meeting them and being able to get to know them as they manage this property so very well.

Again, my thanks!
Linda T.

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We really like the apartments at Mayfair. We put in our applications. Jennifer is great to work with. She is so nice.

Barb M.

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Hi Ann,

My wife and I have begun the process of purchasing a new home and as such must give our 60 day notice. We have enjoyed out time at Wilson Heights and will recommend any Decker Properties to friends/family as they find themselves in need of residents. We especially would like to thank Dave for going out of his way to help us with our Direct TV problem, Aaron for fixing our water heater, and all office folks for always being available in a pinch to help resolve an issue.

Once again thank you for providing a wonderful place to live these last couple years.

Regards,
William G.

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My name is Tony S. My Daughter, Ashley S, had signed a lease at your property on Meadowcreek Drive. After signing and about to move in, her two-year engagement was broke off and she (we) lost a ton of money on deposits for her upcoming wedding and she would have been scrapping the bottom of the barrel to make ends meet on only her income.

As you suggested, she contacted the Property Manager with the situation and her desire to cancel the lease. I have to say that your people were very nice to her and sympathetic to her situation. Today, she received a letter stating that the apartment has been leased and she is no longer responsible for it. In addition, and completely unexpected, she also received a check refunding her deposit and application fee. To say that she is ecstatic would be an understatement.

I wanted to personally thank you and your Property Manager for your assistance and kindness you showed to my Daughter. Today, that is truly a rare response to a situation like hers.

Sincerely,
Tony S.