I’m Michael M. and moved my in-laws into the Vineyards Apartments in May 2021. This was a tough move considering they lived in the farm house next to the Cambridge water tower for the last 45 years. The purpose of this long overdue note is to share with you what a great experience they/we had with the move and the many subsequent requests of your staff.
Your manager John, along with Jace, Joel (the great American now serving our country), and most recently, John #2 have provided an amazing client experience for my elderly in-laws along with my wife and me over the last year. We had many requests of your team to get the place “just right” as fast as possible since my wife and I were helping with the move while going back and forth from our home in Atlanta, GA. The team responded promptly and with a great attitude even though they were slammed with so many other renter requests. From stopping in the middle of mowing the lawns to spray for wasps (you should’ve seen them run so fast!), fixing the microwave light bulbs, fresh painting, carpet cleaning, and even replacing a faulty celling fan for my mother in-law in short order, they exceeded our expectations (and continue to do so!). And what makes this so impressive was that they got this all done so quickly during the pandemic. My father in-law is in his mid-80s and drives a big minivan and when we noticed he was having challenges parking in his assigned underground (tight) spot, the office was extremely helpful in allowing him to also rent the adjacent space which boosted his confidence and was greatly appreciated by the entire family since my mother in-law does not drive. These are just a few of the examples of our experience over the last year which made it an easy decision for my in-laws to renew their lease.
I’ve been in investment banking for my entire career and have worked with some of the largest and most successful companies around the world. One thing they have in common is a strong culture and highly effective executive leadership driving the right employee behaviors. When I offered the “guys” a cold beer one hot afternoon , they responded in unison and without hesitation that it wasn’t allowed on property. That’s a strong corporate culture in action. My hat is off to you, Dave, for building a high performing team and executing your strategy so well. I wish you continued success and look forward to bumping into you again when you’re on property.
Thank you and the team for all you do for us and please share our appreciation with them.
Kind regards,